Last updated: November 13, 2026
If you have a reasonable issue with something you purchased, we will be reasonable in how we make it right. Here is how refunds and cancellations work for each kind of purchase.
The Renewal Journey and other payment plans
The Renewal Journey is paid as 10 monthly payments of $97 or one payment of $970. If you are paying monthly, you can stop future payments at any time by emailing us; your access to the course, group coaching, and check-ins ends when payments stop. Payments already made are not refunded, and pay-in-full purchases are non-refundable. Once your payments are complete, your course access continues after the ten months, as described on the Renewal Journey page.
If we offer a subscription that renews, you can cancel at any time, and cancellation stops all future renewals. You keep access until the end of the period you already paid for, and payments already made are not refunded.
Coaching sessions and session packages
To reschedule or cancel a session, please give at least 24 hours’ notice. A session missed or cancelled with less than 24 hours’ notice is counted as used, though we will gladly reschedule the first one in each package once.
Single sessions: if you cancel with at least 24 hours’ notice, we will reschedule your session or refund your payment, whichever you prefer.
Packages: you may end a coaching or parent support package at any time with two weeks’ written notice. You can then request a pro-rated refund for unused sessions that would have been scheduled after that two-week period, minus any signup fee. Packages are valid for 6 months (The Reset Series and Restorative Parent Support series), 9 months (The Reclaim Series), or 12 months (The Embodiment Journey) from the date of purchase, and sessions left unused when a package expires are not refunded. If a life event gets in the way, please reach out about an extension.
If you have signed a client agreement with us, its terms also apply, and where it differs from this policy, the agreement governs.
Digital products, workbooks, and courses
Because digital products can be downloaded or accessed right away, they are generally non-refundable. If something doesn’t work, a file is missing, or the product isn’t what was described, please contact us and we will make it right.
Events, workshops, and programs
When we offer a paid event, workshop, or program, its refund terms will be listed on its registration page.
Free resources
Free resources, downloads, and sessions do not involve payment, so there is nothing to refund.
How to request a refund or cancellation
Please email us at renae@renaemdupuis.com with your name, the email address used for the purchase, what you purchased, and how we can help. You can also manage a payment plan or subscription from your account. Approved refunds go back to the original payment method (card or PayPal) and usually appear within 5–10 business days, depending on your bank.
Questions
Renae M. Dupuis, LLC
Email: renae@renaemdupuis.com
7701 Franklin Street, Suite 1
Buena Park, CA 90621